Do you want to work at a fast-growing e-commerce company, where employee energy is noticeable as soon as you set foot in the door? Welcome to Skyltmax! We are on an exciting growth journey and are looking for a new member of our Customer Experience Team. Are you service-oriented, driven by creating sustainable customer relationships, business growth and sales? Are you passionate about delivering a first-class customer experience for both B2B and B2C customers together with an amazing team?
Then maybe this is the opportunity for you!
About Skyltmax
We are a modern e-commerce company that is certified by Great Place to Work. We are an innovative sign manufacturer that has been digitizing the industry since 2008. Our goal is to create simple solutions to provide both B2C and B2B customers with the best possible buying experience. Simple, caring and responsible are our core values and of course, one hundred percent climate compensated.
About the Role
As a member of our Commercial and Customer Experience Team, your primary responsibility will be to manage incoming leads for our English-speaking markets. Your mission is to drive business growth and sales, focusing primarily on our B2B customers, and ensure a outstanding customer experience across all communication channels. Your daily tasks will include:
- Efficiently responding to customer inquiries with high knowledge of our products and services.
- Manage and resolve customer complaints with a focus on finding satisfactory solutions and maintaining customer satisfaction.
- Processing orders and assisting customers with basic design and image management tasks.
- Demonstrate expertise and calculating on and follow up on quotes. (Don’t worry, you will soon be an expert on signs)
- Engaging in needs analysis, retention programs, up-selling, cross-selling, and identifying twin customers.
- Utilizing data-driven decision-making to analyze customer behavior and sales trends, driving business growth and departmental development.
- Reporting on progress towards our goals and actively contributing to cross-functional collaborations.
In addition, you will maintain a strong customer-centric focus and align your daily activities with both company and department strategies. You will work collaboratively with the team to achieve various goals, analyze and report on operational sales trends, and continuously improve processes and working methods to drive departmental development.
Our department is undergoing an exciting transformation, and there are clear opportunities for growth within the organization. You are expected to take ownership of your role's development and contribute to an enhanced customer experience.
We are committed to delivering exceptional customer service and will provide you with all the necessary tools to ensure our customers are satisfied!
As a person, you thrive in an ever-evolving organization. You are self-driven, capable of working both independently and collaboratively within a team. You have earlier experience in digital tools, you are comfortable communicating with customers via phone and email. You possess a natural ability to understand and empathize with the customer's perspective, constantly seeking innovative ways to connect and foster and building new relationships.
You have an eye for detail, practice humility, and are goal oriented. You approach challenges with a solution-focused mindset, motivated by teamwork to achieve collective goals. Recognizing the significance of delivering a top-notch customer experience, you prioritize maintaining a genuine customer-centric approach.
We know that you have a minimum of 2 years of prior experience in Customer Service/Support or Sales. Ideally, you have worked in an e-commerce or similar digital sales environment. You can communicate exemplary in both written and spoken English. Being comfortable with Swedish or having any other language skills is also an advantage but not a criterion!
We offer varied daily tasks and an environment in a newly built building. We are continually developing our practices to find the absolute best way to create extraordinary customer experience. Our Customer Experience Team is driven by teamwork and we value succeeding and developing as a team!
Benefits
- Daily breakfast buffet
- In-office gym & complimentary PT access
- Paid training hour every week
- Office beach volleyball court
- In-office games room with video games, shuffleboard and table tennis
- Climate conscious commuting benefit
- Read more about why you should work with us
Good to Know
Please note that the recruitment process will begin directly!
- Start date: By agreement, preferably as soon as possible
- Location: Bårhult, Landvetter
- Role: Permanent employment, full-time
- Salary: Fixed salary
Apply today by attaching your CV and a cover letter above.
We have chosen to perform this recruitment ourselves. Advertising sellers or recruiters are excluded, thank you!
